Can I modify or change my eSIM plan?

Before using an eSIM, it’s essential to check two important things: is your phone unlocked by your current carrier, and is it compatible with eSIM technology? We’ll explain how to verify these essential aspects to take advantage of the many benefits of eSIMs.

How to check if your phone is unlocked?

To use an eSIM with a carrier of your choice, your phone must be unlocked (i.e., it must not be restricted to a single carrier). A locked device can restrict access to other networks, leading to additional costs or the inability to use foreign eSIMs. Here’s how to check if your device is unlocked:

• Go to Settings > Connections > SIM Manager.
• Look for the Carrier Lock section.
• If your device is unlocked, the message “No SIM restrictions” will appear.

How to check if your phone is compatible with eSIM technology?

eSIM compatibility is generally reserved for recent phone models (produced after 2018) that integrate eSIM technology.

For an iPhone:

• Go to Settings > Connections > SIM Manager.
• Scroll to Available SIM (iOS 15 or later versions).
• If the « Add eSIM » option appears, your device is compatible.

For an Android device:

• Dial *#06# and press Call.
• If an EID (eSIM Identifier) number appears, your device is eSIM compatible.

You can also check the official list of eSIM compatible phones on the Vostra website for confirmation.

Can I change my eSIM plan?

One of the great strengths of eSIMs lies in their flexibility. Unlike physical SIM cards, you can modify or change your eSIM plan according to your needs effortlessly. For example, you can:

• Increase the amount of available data if you run out.
• Change plans when traveling to a new destination.
• Adapt your eSIM to extend its validity for a longer-than-expected trip.

To modify your plan, log in to your Vostra account, select your eSIM, and choose the « Recharge » or « Change Plan » option.

Deactivating and deleting an eSIM

If you no longer need your eSIM, you can choose to temporarily deactivate it or remove it from your phone. This depends on your needs:

• If you plan to use this eSIM later, deactivate it to avoid permanent deletion.
• If the eSIM will no longer be useful, you can delete it from your settings.

Here’s how to deactivate or delete an eSIM:

1. Go to Settings > Cellular or Mobile.
2. Select the eSIM line to deactivate.
3. Tap Deactivate This Line.

You can reactivate this eSIM at any time if it remains registered on your device.

How to change your eSIM plan?

Here are situations where you might want to change your eSIM plan:

You’re running out of eSIM data

If you use your eSIM intensively and your plan is exhausted, easily recharge it via your Vostra account:

• Go to My eSIMs.
• Select the active eSIM.
• Choose the Recharge option and follow the instructions.

Your validity period expires

If your eSIM is about to expire, you can extend its validity by recharging or purchasing a new plan.

You’re changing countries or regions

If you travel to a different region, you may need to purchase a plan suited to that new destination. Log in to your Vostra account to choose a compatible plan.

Getting started with a Vostra eSIM

Steps to quickly set up your eSIM with Vostra:

Step 1: Purchase an eSIM

Go to Vostra.world to choose the eSIM plan that suits your needs.

Step 2: Install the eSIM

Scan the QR code received after your purchase:

• Go to Settings > Mobile Network.
• Select Add eSIM and scan the code.

Step 3: Activate the eSIM

Follow the specific instructions to activate your eSIM according to the chosen destination. Once activated, you are ready to connect!

Step 4: Connect to a network

Enable mobile data and roaming in your settings to start using your Vostra eSIM plan.

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