API Vostra

Étiquette : mobile

  • Install and use your Vostra eSIM: the step-by-step guide

    Install and use your Vostra eSIM: the step-by-step guide

    About to adopt eSIM technology? Excellent decision! eSIMs are a simple, economical, and ultra-convenient solution to stay connected wherever you go. Don’t know where to start? We’ve gathered all the essential information here to guide you through your first steps. 

    Where to get an eSIM? 

    Most operators already provide eSIM plans, but few truly enhance the connection experience. Even big names like Verizon still admit to encountering performance and compatibility issues with dual SIM phones.

    With Vostra, switching to an eSIM is child’s play: simply buy, download, and activate a prepaid plan. By collaborating with local operators worldwide, we guarantee you optimal service quality at ultra-competitive rates. No more dropped calls, weak signals, or exorbitant roaming charges!

    Our catalog covers hundreds of countries and regions. To get your Vostra eSIM, nothing could be simpler:

    1. Visit the Vostra website or download our app (available on the App Store and Google Play).
    2. Choose the destination of your next trip.
    3. Select the plan that best suits your needs, in terms of data and validity.

    How to install an eSIM

    Now, let’s move to the next step: installing your eSIM. Thanks to the integrated technology of eSIM-compatible phones, activating and configuring your data plan is straightforward. No more fumbling with physical SIM cards: an unlocked, eSIM-compatible phone is all you need to get started.

    Once your Vostra eSIM is purchased, you will receive an email detailing each step of its installation. To assist you further, we have also revamped our installation guide to provide you with a comprehensive and accessible resource.

    You have three simple methods to install your Vostra eSIM on your device:

    Direct Installation

    On iPhone:

    • Open the Vostra app on your phone
    • Go to My eSIMs then select the desired eSIM
    • Tap Details, then Show Instructions
    • Choose Direct, then tap Install eSIM
    • Follow the step-by-step guide by tapping Next, then Continue twice and wait a few minutes for activation
    • Once the installation is complete, tap Done
    • Add a label to your new plan (e.g., “Vostra”), tap Done, then Continue
    • Set your primary line for calls, SMS, iMessage, and FaceTime, then select the Vostra eSIM for your mobile data
    • Ensure that the Allow Cellular Data Switching option is disabled
    • Tap Continue.

    The installation page will close automatically.

    On Android:

    • Open the Airalo app
    • Go to My eSIMs, select your eSIM, and tap Details
    • Tap Show Instructions, then Direct
    • Tap Install eSIM, then Allow, and wait a few minutes for activation to complete.

    You will then see a confirmation of successful installation.

    Installation via QR code

    Prepare the QR code in Vostra 

    • Open the Vostra app
    • Go to My eSIMs, click on the eSIM to install, and tap Details
    • Tap Show Instructions, then select QR Code
    • Tap Share QR Code, then Save Image.

    On iPhone:

    • Ensure you are connected to a Wi-Fi network
    • Go to Settings > Cellular (or Mobile)
    • Tap Add eSIM > Use QR Code > Open Photos and select the saved QR code
    • Tap Continue twice and wait a few minutes for activation
    • Tap Done, add a label (e.g., “Vostra”), then tap Done and Continue
    • Choose your primary line for calls, SMS, iMessage, and FaceTime
    • Select the Vostra eSIM for cellular data, ensure that Allow Cellular Data Switching is disabled, then tap Continue. The installation page will close.

    On Android:

    • Go to Settings > Connections > SIM Manager.
    • Tap Add eSIM > Scan QR Code > Gallery/Photos icon.
    • Select the saved QR code, tap Done, then Add.
    • Wait a few minutes for activation. The installation page will close.

    Manual Installation

    • Once you have accessed the Airalo app
    • Go to My eSIMs, select the eSIM, and tap Details.
    • Tap Show Instructions, then Manual.
       You will then see the SM-DP+ address and your activation code.

    On iPhone:

    • Go to Settings > Cellular (or Mobile) > Add eSIM.
    • Tap Use QR Code > Enter Details Manually.
    • Copy and paste the SM-DP+ address and Activation Code (and Confirmation Code if requested) from the Vostra app.
    • Tap Next, then Continue twice and wait a few minutes.
    • Once activated, tap Done, then add your label (e.g., “Vostra”).
    • Choose your primary line for calls, SMS, iMessage, and FaceTime.
    • Select the Vostra eSIM for mobile data, ensure that Allow Cellular Data Switching is disabled.
    • Tap Continue. The installation page will close.

    On Android:

    1. Swipe down and go to Settings > Connections > SIM Manager.
    2. Tap Add eSIM > Scan QR Code > Enter Activation Code.
    3. Copy and paste the Activation Code from the Vostra app.
    4. Tap Done, then Add, and wait a few minutes for activation.
       The installation page will close.

    You now have all the steps to easily install your Vostra eSIM, whether via direct installation, QR code, or the manual method, on both iOS and Android.

    How to connect to the Internet upon arrival?

    Stay connected abroad with a Vostra esim

    With your Vostra eSIM, no more waiting! Depending on the chosen plan, your eSIM will activate either immediately after installation or as soon as you connect to a network in your destination country. Not sure which plan applies to you? A quick look at your activation policy will clarify.

    Once you arrive, go to your smartphone settings and choose your eSIM as the primary source for cellular data. Don’t forget to disable the « Allow Cellular Data Switching » option to avoid unexpected charges on your original plan. And just like that, you’re online, ready to browse with peace of mind!

    3 steps to troubleshoot your internet connection

    Struggling to get a signal or stay connected? Here are some tips to easily improve your connection:

    1. Adjust Roaming: Depending on your eSIM, you may need to enable or disable data roaming. Consult your eSIM instructions to determine the ideal configuration.
    2. Update your APN: Some eSIMs require an Access Point Name (APN) to be entered. Check the provided instructions and, if necessary, follow them to correctly modify your settings.
    3. Check your signal level: Make sure you have enough bars for 3G or 4G/LTE. If you are in an area with good coverage and still nothing works, try a complete restart of your phone. Turn it off, wait 30 seconds, then turn it back on to attempt a new connection.

    How to make a call on a Dual SIM iPhone

    With the Dual SIM feature of smartphones, you can simultaneously use an eSIM and a physical SIM card. This setup allows you, for example, to use the eSIM’s mobile data to access the internet, while retaining the physical SIM card for making and receiving calls.

    To easily switch between your two lines on an iPhone with iOS 12.1 (or later), ensure you meet the following conditions:

    • Own an iPhone XS, iPhone XS Max, iPhone XR, or a newer model.
    • Have an unlocked phone or have plans from the same carrier.

    Vostra Esim card to make calls

    How to proceed?

    1. Open Settings > Cellular Data (or Mobile Data) and choose the line you want to set as default for calls and messages not in your directory.
    2. Each time you wish to switch between your lines, go back to Settings > Cellular Data/Mobile Data and activate the desired line by selecting Turn On This Line.

    This way, you can switch between your different lines at will, with ease, and fully enjoy the benefits of Dual SIM on your iPhone.

    How to disable or delete an eSIM

    The ability to save multiple eSIMs on your smartphone (even after their validity has expired) allows you to easily switch from one network to another. Nevertheless, if you wish to remove an eSIM or put it to sleep, you can easily do so from your phone’s settings.

    Delete an eSIM

    • Open your device’s Settings.
    • Go to the Cellular or Mobile section.
    • Select the relevant eSIM line.
    • Choose the Delete Mobile Data Plan option, which may also appear as Delete eSIM or Remove Mobile Plan, depending on your device model.

    Temporarily disable an eSIM

    • Open your device’s Settings.
    • Go to the Cellular or Mobile section.
    • Select the desired eSIM line.
    • You will see an option to enable or disable it: switch it to Off. You can then reactivate it later, whenever you need it again.

    You are now ready to fully enjoy your eSIM experience!

    Need more help? Check out our Help Center for more tips and advice on using your Vostra eSIM.

  • Using your phone abroad: Dos and don’ts

    Using your phone abroad: Dos and don’ts

    Smartphones simplify our daily lives, offering us instant access to information and communication at all times. When abroad, your phone becomes a valuable ally for optimizing your travel experience and staying connected with loved ones back home. To travel with peace of mind and remain connected in all circumstances, here are our best tips for making the most of your smartphone abroad.

    Do: Disable Data Roaming

    Before leaving the country, whether by plane, train, or boat, take the time to cut it off at the source: immediately disable data roaming and mobile data on your phone. The goal? To prevent your device from continuously trying to connect, which can unexpectedly inflate your phone bill.

    But stay on your guard! Some applications, especially those that engage in automatic synchronization (Google, iCloud, Dropbox, etc.), can secretly reactivate mobile data. Therefore, carefully review your app list before departure, uninstall those that are not essential, or limit their data access.

    Take the opportunity to reset your data counters to zero. This way, during your trip, you can monitor your consumption in real-time: any data-hungry application will immediately stand out, alerting you to unwanted usage.

    Don’t: Rely on Airplane Mode

    Airplane mode, contrary to what you might think, does not disable data roaming or mobile data! While airplane mode does cut all radio connections (cellular, Bluetooth, Wi-Fi), applications that don’t require a constant network connection will continue to consume your data.

    The best solution? Directly disable data roaming, or even better, opt for a prepaid plan tailored to your destination. This way, you’ll avoid any financial slip-ups related to your mobile usage.

    Do: Upgrade Your Phone’s Security

    When traveling, your smartphone is the object most likely to be lost or stolen. Statistics prove it: it’s the number one portable device for disappearances during travel. Before you fly, take the time to strengthen its security:

    • Set up and test multi-factor authentication methods accessible even without calls or SMS.
    • Install a VPN to protect your data when connecting to public Wi-Fi networks abroad.
    • Opt for a password manager to secure all your sensitive information.
    • Ensure that your security patches and updates are performed before departure.
    • Configure a geolocation application to easily find your phone if it gets lost.

    Don’t: Neglect Your Protective Case

    The security of your data is essential, but that of your device is just as important. A sturdy protective case and a screen protector, especially if you’re the adventurous type, will save you a lot of hassle.

    When climbing a steep trail or running after a train, a simple fall can be enough to crack the screen or damage a vital component. By properly equipping your phone, you spare yourself stress and unpleasant surprises during your getaway.

    Do: Opt for a Prepaid Data Plan (eSIM)

    Choisir un forfait de données avec la carte esim Vostra

    Stop wasting your time changing SIM cards or desperately searching for Wi-Fi. Today, you can access ultra-convenient and affordable data plans thanks to eSIMs. Platforms like Vostra make everything simple: a quick download, activation in a few clicks, and you’re ready to browse online from practically anywhere!

    Whether it’s checking maps, booking a hotel, or finding a good local spot, having a stable connection transforms a complicated trip into a stress-free adventure.

    If your smartphone dates from after 2018 and isn’t an entry-level model, it’s probably eSIM compatible. Check the list of compatible devices and enjoy instant connectivity.

    Don’t: Depend on Wi-Fi

    Avoid relying on Wi-Fi, especially when traveling abroad. While internet access is more widespread in developed countries and tourist areas, there’s no guarantee of connection stability, speed, or even availability.

    Turning to a prepaid eSIM plan ensures you a reliable connection, anywhere in the world. Download, activate, and top up if needed: it’s that simple. This way, you’ll avoid untimely disconnections and enjoy permanent access to everything you need online, without depending on a random hotspot.

    Do: Back Up and Protect Your Data Before Departure

    Before hitting the road, remember to keep a secure copy of your data in the cloud. This way, it will remain accessible and protected, even in case of loss or theft during your travels. Also consider a factory reset to erase all your sensitive information. Two major reasons motivate this precaution:

    1. Border and Customs Controls: Border security agents, especially in the United States or abroad, may be authorized to search your devices. In some countries like China, there are even reports of spyware being installed that can extract your SMS, personal data, and social media activity.
    2. Risky Public Wi-Fi Networks: Open Wi-Fi connections, for example in airports, are increasingly attracting cybercriminals, always on the lookout for sensitive data. Even with a VPN, you never know who is truly observing your traffic.

    If you’re hesitant to reset your phone before you leave, make sure to do so as soon as you return. Consider your device potentially compromised after using dubious networks abroad and take the necessary measures to limit the risks.

    Don’t: Trust Public Wi-Fi

    Ne pas se connecter au wifi public

    Do not leave automatic Wi-Fi connection enabled while traveling. Even without intentionally connecting to a network, your data can be exposed to theft. Be vigilant and disable this feature:

    • On iPhone:
      • Go to « Settings »
      • Tap « Wi-Fi »
      • Select « Ask to Join Networks » and activate this option
    • On Android:
      • Go to « Settings »
      • Tap « Network & Internet »
      • Tap « Wi-Fi »
      • Go to « Wi-Fi preferences »
      • Disable « Connect to open networks »

    A connected and secure trip is possible. With a few precautions, you can use your smartphone abroad with complete peace of mind. Whether it’s managing your mobile data, securing your device, or adopting a well-configured operating system, prepare the ground for connected, enjoyable, and stress-free holidays.

    Looking for mobile data solutions tailored to your travels? Check out the offers available on the Vostra store.