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  • Install and use your Vostra eSIM: the step-by-step guide

    Install and use your Vostra eSIM: the step-by-step guide

    About to adopt eSIM technology? Excellent decision! eSIMs are a simple, economical, and ultra-convenient solution to stay connected wherever you go. Don’t know where to start? We’ve gathered all the essential information here to guide you through your first steps. 

    Where to get an eSIM? 

    Most operators already provide eSIM plans, but few truly enhance the connection experience. Even big names like Verizon still admit to encountering performance and compatibility issues with dual SIM phones.

    With Vostra, switching to an eSIM is child’s play: simply buy, download, and activate a prepaid plan. By collaborating with local operators worldwide, we guarantee you optimal service quality at ultra-competitive rates. No more dropped calls, weak signals, or exorbitant roaming charges!

    Our catalog covers hundreds of countries and regions. To get your Vostra eSIM, nothing could be simpler:

    1. Visit the Vostra website or download our app (available on the App Store and Google Play).
    2. Choose the destination of your next trip.
    3. Select the plan that best suits your needs, in terms of data and validity.

    How to install an eSIM

    Now, let’s move to the next step: installing your eSIM. Thanks to the integrated technology of eSIM-compatible phones, activating and configuring your data plan is straightforward. No more fumbling with physical SIM cards: an unlocked, eSIM-compatible phone is all you need to get started.

    Once your Vostra eSIM is purchased, you will receive an email detailing each step of its installation. To assist you further, we have also revamped our installation guide to provide you with a comprehensive and accessible resource.

    You have three simple methods to install your Vostra eSIM on your device:

    Direct Installation

    On iPhone:

    • Open the Vostra app on your phone
    • Go to My eSIMs then select the desired eSIM
    • Tap Details, then Show Instructions
    • Choose Direct, then tap Install eSIM
    • Follow the step-by-step guide by tapping Next, then Continue twice and wait a few minutes for activation
    • Once the installation is complete, tap Done
    • Add a label to your new plan (e.g., “Vostra”), tap Done, then Continue
    • Set your primary line for calls, SMS, iMessage, and FaceTime, then select the Vostra eSIM for your mobile data
    • Ensure that the Allow Cellular Data Switching option is disabled
    • Tap Continue.

    The installation page will close automatically.

    On Android:

    • Open the Airalo app
    • Go to My eSIMs, select your eSIM, and tap Details
    • Tap Show Instructions, then Direct
    • Tap Install eSIM, then Allow, and wait a few minutes for activation to complete.

    You will then see a confirmation of successful installation.

    Installation via QR code

    Prepare the QR code in Vostra 

    • Open the Vostra app
    • Go to My eSIMs, click on the eSIM to install, and tap Details
    • Tap Show Instructions, then select QR Code
    • Tap Share QR Code, then Save Image.

    On iPhone:

    • Ensure you are connected to a Wi-Fi network
    • Go to Settings > Cellular (or Mobile)
    • Tap Add eSIM > Use QR Code > Open Photos and select the saved QR code
    • Tap Continue twice and wait a few minutes for activation
    • Tap Done, add a label (e.g., “Vostra”), then tap Done and Continue
    • Choose your primary line for calls, SMS, iMessage, and FaceTime
    • Select the Vostra eSIM for cellular data, ensure that Allow Cellular Data Switching is disabled, then tap Continue. The installation page will close.

    On Android:

    • Go to Settings > Connections > SIM Manager.
    • Tap Add eSIM > Scan QR Code > Gallery/Photos icon.
    • Select the saved QR code, tap Done, then Add.
    • Wait a few minutes for activation. The installation page will close.

    Manual Installation

    • Once you have accessed the Airalo app
    • Go to My eSIMs, select the eSIM, and tap Details.
    • Tap Show Instructions, then Manual.
       You will then see the SM-DP+ address and your activation code.

    On iPhone:

    • Go to Settings > Cellular (or Mobile) > Add eSIM.
    • Tap Use QR Code > Enter Details Manually.
    • Copy and paste the SM-DP+ address and Activation Code (and Confirmation Code if requested) from the Vostra app.
    • Tap Next, then Continue twice and wait a few minutes.
    • Once activated, tap Done, then add your label (e.g., “Vostra”).
    • Choose your primary line for calls, SMS, iMessage, and FaceTime.
    • Select the Vostra eSIM for mobile data, ensure that Allow Cellular Data Switching is disabled.
    • Tap Continue. The installation page will close.

    On Android:

    1. Swipe down and go to Settings > Connections > SIM Manager.
    2. Tap Add eSIM > Scan QR Code > Enter Activation Code.
    3. Copy and paste the Activation Code from the Vostra app.
    4. Tap Done, then Add, and wait a few minutes for activation.
       The installation page will close.

    You now have all the steps to easily install your Vostra eSIM, whether via direct installation, QR code, or the manual method, on both iOS and Android.

    How to connect to the Internet upon arrival?

    Stay connected abroad with a Vostra esim

    With your Vostra eSIM, no more waiting! Depending on the chosen plan, your eSIM will activate either immediately after installation or as soon as you connect to a network in your destination country. Not sure which plan applies to you? A quick look at your activation policy will clarify.

    Once you arrive, go to your smartphone settings and choose your eSIM as the primary source for cellular data. Don’t forget to disable the « Allow Cellular Data Switching » option to avoid unexpected charges on your original plan. And just like that, you’re online, ready to browse with peace of mind!

    3 steps to troubleshoot your internet connection

    Struggling to get a signal or stay connected? Here are some tips to easily improve your connection:

    1. Adjust Roaming: Depending on your eSIM, you may need to enable or disable data roaming. Consult your eSIM instructions to determine the ideal configuration.
    2. Update your APN: Some eSIMs require an Access Point Name (APN) to be entered. Check the provided instructions and, if necessary, follow them to correctly modify your settings.
    3. Check your signal level: Make sure you have enough bars for 3G or 4G/LTE. If you are in an area with good coverage and still nothing works, try a complete restart of your phone. Turn it off, wait 30 seconds, then turn it back on to attempt a new connection.

    How to make a call on a Dual SIM iPhone

    With the Dual SIM feature of smartphones, you can simultaneously use an eSIM and a physical SIM card. This setup allows you, for example, to use the eSIM’s mobile data to access the internet, while retaining the physical SIM card for making and receiving calls.

    To easily switch between your two lines on an iPhone with iOS 12.1 (or later), ensure you meet the following conditions:

    • Own an iPhone XS, iPhone XS Max, iPhone XR, or a newer model.
    • Have an unlocked phone or have plans from the same carrier.

    Vostra Esim card to make calls

    How to proceed?

    1. Open Settings > Cellular Data (or Mobile Data) and choose the line you want to set as default for calls and messages not in your directory.
    2. Each time you wish to switch between your lines, go back to Settings > Cellular Data/Mobile Data and activate the desired line by selecting Turn On This Line.

    This way, you can switch between your different lines at will, with ease, and fully enjoy the benefits of Dual SIM on your iPhone.

    How to disable or delete an eSIM

    The ability to save multiple eSIMs on your smartphone (even after their validity has expired) allows you to easily switch from one network to another. Nevertheless, if you wish to remove an eSIM or put it to sleep, you can easily do so from your phone’s settings.

    Delete an eSIM

    • Open your device’s Settings.
    • Go to the Cellular or Mobile section.
    • Select the relevant eSIM line.
    • Choose the Delete Mobile Data Plan option, which may also appear as Delete eSIM or Remove Mobile Plan, depending on your device model.

    Temporarily disable an eSIM

    • Open your device’s Settings.
    • Go to the Cellular or Mobile section.
    • Select the desired eSIM line.
    • You will see an option to enable or disable it: switch it to Off. You can then reactivate it later, whenever you need it again.

    You are now ready to fully enjoy your eSIM experience!

    Need more help? Check out our Help Center for more tips and advice on using your Vostra eSIM.

  • How to install an eSIM with a QR code?

    How to install an eSIM with a QR code?

    With the advent of eSIM technology, setting up a mobile plan has never been easier. Whether you’re a frequent traveler or looking to simplify your mobile data management, eSIM is an innovative and practical solution. Here, we explain how to activate it with a QR code. You’ll also discover the evolution from physical SIM cards to eSIMs and their many advantages.

    What is an eSIM?

    eSIM, or « embedded SIM, » is a SIM card inserted directly into your device’s hardware, such as your smartphone, tablet, or even your smartwatch. Unlike traditional SIM cards, it doesn’t have a physical format that you insert into a slot. All the information needed to activate a mobile plan is downloaded digitally to your device.

    eSIM offers a multitude of advantages:

    • Time-saving: Quick activation of a plan in just a few clicks, without physical manipulation.
    • Flexibility: Ability to store multiple eSIM plans on the same device and switch between them as needed.
    • Savings: No roaming charges by activating local plans adapted to your travel destinations.
    • Security: No risk of losing or having your SIM card stolen.

    Thanks to its technology, eSIM provides simplified connectivity and integrates perfectly into our daily lives, whether for travel or for managing multiple professional lines.

    Why use a QR code to set up an eSIM?

    The QR code is a standardized and universal method for activating an eSIM. Here’s why it’s particularly useful:

    • Simplicity: By scanning a simple code, you download and configure all the necessary data to activate your mobile plan.
    • Speed: The process only takes a few minutes, without needing a store visit or waiting to receive a SIM card by mail.
    • Security: QR codes minimize human errors through automatic integration of plan settings.

    This method is particularly suitable for travelers or users looking to activate local or international plans instantly.

    Learn more about this increasingly popular technology in this video!

    How to install a Vostra eSIM with a QR code?

    Installing a Vostra eSIM via a QR code is a simple process accessible to everyone. Follow these steps:

    1. Prepare your device

    • Make sure your device is eSIM-compatible. To do this, check your phone settings or refer to the list of compatible devices on Vostra.world.
    • Connect to a stable Wi-Fi network.

    2. Access your QR code

    After purchasing your eSIM plan, you will receive an email or notification with a QR code. This code contains all the necessary information to configure your mobile plan.

    accédez et scannez son code QR pour activer une eSIM

    3. Install an eSIM on an iPhone

    1. Open Settings.
    2. Go to Cellular, then select Add Cellular Plan.
    3. Scan the received QR code.
    4. Follow the instructions to activate your eSIM and select the primary line for calls and SMS, if necessary.

    4. Install an eSIM on an Android device

    1. Open Settings.
    2. Go to Connections, then to SIM card manager.
    3. Select Add mobile plan and scan the QR code.
    4. Confirm the installation and activate your eSIM.

    Once activated, you are ready to enjoy your mobile plan with permanent connectivity.

    The evolution from SIM to eSIM

    Evolution de la carte SIM depuis sa création

    SIM cards have evolved considerably since their introduction in 1991:

    • Mini SIM: First formats launched in 1996, requiring a specific insertion tray.
    • Micro SIM: Launched in 2010, it is smaller and offers improved functionalities.
    • Nano SIM: Standardized since 2012, it marked a significant reduction in size.
    • eSIM: Integrated directly into devices, it eliminates the need for a physical format while increasing flexibility and security.

    eSIM represents the next step in this evolution, with limitless connectivity and no hardware constraints.

    FAQ

    Is my phone eSIM compatible?
    To check, go to your phone settings or consult the list of compatible devices on Vostra.world.
    What if the QR code doesn’t work?
    Make sure your device is connected to a stable Wi-Fi network. If the problem persists, contact Vostra technical support for assistance.
    Can I use an eSIM with a physical SIM?
    Yes, most modern phones allow simultaneous use of a physical SIM and an eSIM for flexible line management.
  • Why eKYC is essential for your eSIM

    Why eKYC is essential for your eSIM

    eKYC (Electronic Know Your Customer) verification is an essential process for securing and activating certain digital services, including eSIMs. When traveling abroad, it is sometimes mandatory to confirm your identity to comply with the legal requirements of the countries concerned. We’ll tell you about eKYC, its importance for eSIM users, and how to perform it easily!

    What is an eSIM?

    Before understanding the importance of eKYC, let’s recall what an eSIM is. An eSIM, or embedded SIM, is a SIM card integrated directly into a compatible device. Unlike traditional physical SIM cards, an eSIM is entirely digital and offers several advantages for travelers:

    • Connect to a mobile network immediately after landing, without looking for a local store.
    • Avoid queues to get a physical SIM card.
    • Easily change plans or networks via a mobile application.
    • Reduce roaming charges with plans adapted to each country visited.

    Thanks to their flexibility, eSIMs are particularly popular with international travelers, but their activation may be subject to specific requirements, such as eKYC verification.

    What is eKYC verification?

    Une vérification eKYC pour authentifier un client numériquement.

    eKYC, or electronic Know Your Customer verification, is a digital procedure for verifying a user’s identity.

    Unlike traditional paper-based verification, eKYC relies on digital documents, such as a photo of your passport, and offers a fast, efficient, and eco-friendly method for authenticating users.

    Here are the main advantages of eKYC:

    • Speed: Verification often takes only a few minutes.
    • Simplicity: No need to print or submit physical documents.
    • Security: Reduces the risk of fraud and protects your personal data.
    • Environmental friendliness: Eliminates the need for paper.

    In summary, eKYC facilitates access to digital services while ensuring strict compliance with international regulations.

    Why do some eSIMs require eKYC verification?

    Many countries impose KYC protocols to ensure that each user is properly identified. This measure aims to prevent abuses such as fraud or illegal activities, while protecting national security.

    For eSIMs, eKYC is particularly important for:

    • Complying with local laws: Some countries require formal identification to access telecom services.
    • Ensuring communication security: By verifying each user’s identity, the risk of fraudulent network use is reduced.
    • Simplifying border control: eKYC may be linked to customs or administrative checks in some cases.

    If you purchase an eSIM in a country with strict restrictions, an eKYC verification may be requested before your plan is activated.

    How to perform an eKYC verification?

    Terminer sa vérification eKYC quelques jours avant son départ

    eKYC verification is a simple process that can usually be completed in minutes via your eSIM provider’s application. Here are the typical steps:

    1. Prepare your documents: Take a clear photo of your passport or official ID.
    2. Open the app: Log in to your eSIM provider’s app, like Vostra, and start the verification process.
    3. Upload your document: Upload a digital copy of your ID via the app interface.
    4. Wait for validation: Verification is usually automated and takes only a few minutes. You will receive a confirmation once the process is complete.

    To avoid any delays, it is advisable to complete this procedure before your departure, especially if you are traveling to a country with legal restrictions on mobile communications.

    FAQ

    Which countries require eKYC verification for eSIMs?
    Countries with strict telecommunication regulations, such as India, certain Middle Eastern states, or Southeast Asian countries, may require eKYC verification. Check your destination’s specific requirements before purchasing an eSIM.
    How long does eKYC verification take?
    Verification is often completed in a few minutes, but this depends on the quality of the documents provided and the platform used.
    What documents are needed for eKYC verification?
    A passport or official photo ID is generally required. Make sure your document is clear and legible before uploading it.
    Is eKYC verification mandatory for all eSIMs?
    No, only certain eSIMs, particularly those used in countries with strict regulations, require eKYC verification. Check the conditions of your plan before purchasing.
  • How Vostra customers use their eSIM?

    How Vostra customers use their eSIM?

    The eSIM, this small chip integrated into our smartphones, is gaining popularity and offers unprecedented flexibility. eSIM technology transforms the way we connect by providing a digital alternative to physical SIM cards. But how do Vostra customers benefit from their eSIM every day? Here are 5 examples that reveal the multiple facets of this technology.

    1) Travel for leisure

    The eSIM is an ideal solution for travelers who want to stay connected without worrying about exorbitant roaming charges. Whether you’re going for a weekend or a round-the-world trip, it allows you to instantly access a local network without having to buy and insert a physical SIM card.

    With a Vostra eSIM, you can:

    • Avoid queues to buy a local SIM card upon arrival.
    • Easily switch from one plan to another depending on your destination.
    • Use a regional or global plan to cover multiple countries with a single data plan.

    You choose flexible plans adapted to the duration and needs of your trip, with activation in minutes!

    2) Work remotely

    Benefit from Vostra plans for remote work

    Remote work and digital nomadism are experiencing considerable growth, and the eSIM is establishing itself as a key solution for professionals seeking reliable connectivity.

    As a remote worker, an eSIM gives you the ability to:

    • Work without relying on often unstable public Wi-Fi.
    • Participate in video conferences without interruptions thanks to a smooth mobile connection.
    • Access a fast network to send and receive large files.

    You benefit from a stable and fast connection, no matter your workplace.

    3) Travel for work

    Professionals who travel frequently, such as international consultants, sailors, or flight attendants, find the eSIM an indispensable ally. It allows them to stay reachable and productive without the constraints of traditional SIM cards.

    The advantages of eSIM for business travel:

    • Immediate access to a local network without wasting time.
    • Option to keep a professional line on the physical SIM and use the eSIM for local data.
    • Reduced costs associated with international plans thanks to pricing adapted for travelers.

    With a Vostra eSIM, as a professional, you can optimize your connectivity according to your specific needs, without service interruptions.

    4) Study abroad

    Studying abroad is an exciting adventure, but it also involves challenges, particularly concerning communication. Finding a suitable mobile plan can be complex, and the eSIM greatly simplifies this transition.

    Why choose an eSIM as an international student?

    • To stay in touch with your family and friends without subscribing to an expensive plan.
    • To benefit from a temporary plan with no commitment.
    • To avoid having to change numbers with each move.

    With Vostra, students can opt for flexible plans adapted to their length of stay and data consumption.

    5) Connect at home

    Benefit from your Vostra eSIM data at home

    If your home network is slow or unstable, an eSIM can serve as a reliable and flexible alternative for occasional access to mobile data.

    Use cases:

    • Bypassing fixed network outages or disruptions.
    • Usage as a secondary connection for specific tasks.
    • Access to a high-performance mobile network without a fixed subscription.

    You can activate your Vostra eSIM at any time to complement your usual connection when needed.

  • eSIM vs SIM card: what are the differences?

    eSIM vs SIM card: what are the differences?

    The world of mobile telephony is constantly evolving, and with it, the technologies that keep us connected. For decades, the physical SIM card has been the standard for accessing mobile networks. But a major innovation is revolutionizing this approach: the eSIM.

    This virtual SIM card, integrated directly into the device, simplifies access to mobile networks without requiring physical support. But what exactly is an eSIM? How does it work? And most importantly, how is it different from a traditional SIM card? All the answers are in this article!

    What is an eSIM and how does it work?

    The term « eSIM » means « Embedded SIM« , which is a SIM card integrated directly into a mobile device. It is a chip soldered to the motherboard of the phone or any other compatible device.

    It works in the same way as a physical SIM card by authenticating the user to a mobile network. However, it does not require physical support and can be activated or reprogrammed remotely, without needing a card change. When a user wants to activate a mobile plan with an eSIM, they must follow a few simple steps:

    1. Order an eSIM plan from a mobile operator or a provider like Vostra.
    2. Receive a QR code or an activation code.
    3. Scan the QR code via your device’s settings.
    4. Configure the eSIM as a primary or secondary line.
    5. Activate the connection to mobile networks.

    Once the eSIM is activated, the user can change plans or networks without having to remove a card.

    In addition to smartphones (iPhone, Google Pixel, Samsung Galaxy, etc.) and tablets (iPad Pro, iPad Air, etc.), eSIMs can be configured on smartwatches (Apple Watch, Samsung Galaxy Watch, etc.) and certain laptops (Microsoft Surface, Lenovo ThinkPad, etc.).

    The evolution of SIM cards

    evolution of physical SIM cards to become the eSIM

    The SIM card has undergone numerous transformations since its appearance in the 1990s:

    • Initially introduced in the 90s, the classic SIM card was the size of a credit card.
    • Over the years, it was progressively reduced to become mini SIM, then micro SIM, and finally nano SIM, the most common format today.
    • In 2017, the arrival of eSIMs marked a major advance by permanently integrating the chip inside the device. Presented at the Mobile World Congress (MWC), the eSIM then became the very first fully digital chip, offering unprecedented capabilities in terms of flexibility and security.

    With the eSIM, the mobile industry is moving towards a dematerialized approach, where changing operators and plans is done in just a few clicks.

    Differences between an eSIM and a physical SIM card

    Although both types of chips (physical and digital) serve the same fundamental purpose, eSIMs offer several significant advantages:

    📌 Features of physical SIM cards

    • Require manual insertion and removal.
    • Can be lost or damaged.
    • Do not allow instant network switching.
    • Require physical availability (purchase and delivery).

    📌 Features of eSIMs

    • Integrated directly into the device.
    • Activatable and reprogrammable remotely.
    • Impossible to lose or steal.
    • Ideal for travelers thanks to quick switching between operators.
    • Compatible with multiple plans simultaneously.

    How to activate an eSIM?

    Activate a Vostra eSIM upon arrival

    Generally, after purchasing your eSIM plan from a provider like Vostra, you immediately receive an email containing detailed instructions on how to activate it. Here are the key steps:

    1. Purchase your eSIM from an online provider (like Vostra).
    2. Receive an email or check the app for instructions on how to install your eSIM profile.
    3. Follow the steps indicated on your smartphone (usually by scanning a QR code or manually entering a provided code).
    4. Your eSIM activates in a few moments, connecting you to the desired mobile network.

    Thanks to this ease of use, you can easily switch from one operator to another, activate a local plan while traveling or manage multiple plans simultaneously without hardware constraints.

    FAQ

    Why is the eSIM more secure than a physical SIM card?
    The eSIM is integrated directly into the device and cannot be removed or swapped like a traditional SIM card. This reduces the risks of theft or fraud through SIM card swapping (« SIM swapping »), a technique often used to hack bank accounts or online services.
    Can an eSIM be transferred from one phone to another?
    Yes, but unlike a physical SIM card that can be moved from one phone to another in a few seconds, eSIM transfer depends on the operator. Some allow easy transfer via their app, while others require a new activation with a QR code.
    Does the eSIM work in all countries?
    The eSIM works in most countries, but it depends on the operators and roaming agreements. Some eSIMs are designed for local use, while others offer global plans. At Vostra, we offer eSIM plans tailored for international travel.
    Do all mobile operators accept eSIM?
    More and more operators are supporting eSIM, but it’s not yet universal. Before switching to eSIM, it is advisable to check if your current operator or the one at your destination supports this technology.
    What are the disadvantages of eSIM compared to a physical SIM card?

    Although eSIM offers many advantages, it does have some limitations:

    • Transfer between devices may be less straightforward than with a traditional SIM card.
    • Some operators do not yet offer eSIM support.
    • If your phone is damaged, you cannot simply remove the SIM to use it in another device.
    How many eSIM profiles can be stored on a smartphone?
    It depends on the phone model. Most compatible smartphones allow you to store multiple eSIM profiles, but only one can be active at a time. On some devices like recent iPhones, it is possible to activate two eSIMs simultaneously.